The IT sector is witnessing immense growth owing to many reasons. One is the mushrooming of big and small IT companies in the country, which has resulted in huge inflow of IT professionals from all over the world. This has also helped the domestic industry to tap IT talent which is the lifeblood of the information technology industry. The demand for IT professionals is expected to grow at double digit rates over the next five years. The inflow of IT professionals will help Indian companies to leverage their IT budgets. In order to cater to the increasing need for professionals, various IT support services providers have come up in India.
Outsourcing IT solutions offers several advantages to an organization. For one it removes the necessity of hiring and training personnel, whose primary role is to take care of day-to-day IT needs. Secondly, it reduces operational expenses as the IT professionals enjoy training benefits along with the perks of a healthy and dynamic work environment. Thirdly, it allows a company to control costs as a managed service provider does not charge a fixed fee for its services but manages every aspect of its activities from start to finish in house.
In this highly competitive world, the competition is as stiff as ever. Organizations therefore are always on the lookout for cost-effective solutions that can ensure growth and success. A managed service provider not only offers the right kind of IT expertise but also ensures that the company gets maximum value for its money by eliminating unnecessary costs thereby enhancing profitability. IT outsourcing has proved to be extremely useful to companies dealing with critical business applications. It enables them to leverage their existing IT resources without incurring additional financial liabilities.
Security of IT Infrastructure
With the advent of the internet, threats to information technology infrastructure have grown in severity. Most recently, a major flaw was discovered in the Tizen operating system which ultimately resulted in the infiltration of millions of online accounts. Most recently, a group of hackers made unauthorized access to the systems of the United States Federal Reserve Bank. These security risks are therefore very real concerns for any organization and hence it is imperative for companies to build an IT infrastructure that is safe from external attacks and hackers.
This explains the need for organizations to contract with third-party IT support services. A managed services provider offers a host of solutions for a myriad of IT related issues. The most popular among these is application security. Since businesses cannot invest in building their own infrastructure, these companies provide security solutions tailored to suit the requirement of the organization. Furthermore, most offer additional benefits such as infrastructure optimization and managing regulatory compliance among others.
When engaging a managed services provider, it is important to understand the entire gamut of their services. The foremost thing to consider is their cost. IT support providers charge according to the complexity of the solution required. Some offer managed services with a minimal cost while others charge based on the hour usage.
Considering Local Presence in Information Technology
Another aspect of choosing a service provider should be their local presence. Most IT support service providers have offices in various locations. Many organizations prefer this since they find it convenient and hassle-free to get their queries answered and resolved by local technicians. Additionally, IT support service providers with local presence tend to be more familiar with the necessities of the organization and their customers.
There are many benefits associated with a managed service provider who has a strong local presence. For example, these companies tend to understand the needs of the organization and customize solutions tailored to meet their requirements. Additionally, IT support professionals who work with these service providers know the ins and outs of the organization’s day-to-day tasks and can make use of time management tools such as the dashboard management solution to organize the organization’s activities. In short, they are able to prioritize tasks and resolve issues in a timely manner. As a result, you can ensure that the issues that do get resolved within the allocated timeframe get completed efficiently. For small organizations, this is particularly important, especially when issues become too complicated to resolve quickly.
