Fast, reliable IT support is the bedrock of any modern organisation. However, many companies still fail to realise the full cost of poor IT services; either because you are still employing non-technical personnel, or you’ve outgrown the technological capabilities of your existing external IT support service. If your company is finding it hard to find a competitive provider for IT, then it makes sense to step outside your office walls and look to an MSP (Master Data Service). The advantages of utilising an MSP for your IT Support Services are manifold and are detailed below. To better understand why these services are of value for your organisation, we’ll examine the primary benefits for your business –
Remote Monitoring: With a managed service provider, your IT support services provider can take full control of all your computers in the office, giving you access to a real time image of what is going on in your business. This image can be viewed by yourself, or by any member of your staff – which means that you’ll be able to view progress in real-time. This is especially important if you have IT staff that are regularly travelling and may not be at their computer at all times. Having access to a live feed allows you to check in on what is going on in your office, meaning that things can be addressed more quickly when they need to be. If a problem occurs, you’ll know instantly whether you’re going to be faced with the hassle of calling an IT team or not.
SaaS Integration: Most IT Managed Service Providers offer hosted SLA solutions, meaning that they provide software that you can install on your own server to protect your data. However, many companies struggle with the process of installing and running the software on their own servers, which can mean that a number of benefits come from being treated as an IT managed service provider rather than a stand-alone provider. For example, with hosted SLA solutions you don’t have to buy any additional hardware – meaning that your IT costs are lower.
Different Aspects of IT Services
Vulnerability Assessment: Some businesses prefer to work with IT service providers that have a comprehensive vulnerability assessment service integrated into their service. Some of these providers will assess your business’ vulnerability to attacks via vulnerability assessment, which assesses the level of risk posed by various security threats, such as email attacks, malware infections, and so forth. By conducting this type of vulnerability assessment, a managed service provider can find ways to reduce the risk of attack, allowing you to enjoy uninterrupted operation. The purpose of this assessment is to help your business maintain security in the face of a variety of potential attacks, and so by informing you of what risks there may be you can implement steps to reduce the impact.
Information Technology Security: Outsourcing to an IT management company may include management of your company’s information technology infrastructure. Outsourcing to an IT service provider allows your provider to manage your network infrastructure, and may include software and hardware updates, patches, backups, security, reporting, and so forth. It may also include management of your company’s firewall and other information technology controls. You may also choose to outsource to a provider that will perform the implementation and integration of software, systems, firmware, and network requirements. These systems and software may also include security features for information technology assets, including security testing and audit management, system diagnostics and repairs, and so forth.
Backups: Many businesses find that it’s necessary to perform regular backup activities to protect data. A managed IT service provider may be capable of performing daily backup activities such as installing backups on-site or off-site, making use of remote backup or tape backup. Some providers also offer daily or weekly backup activities through servers located in different locations. These services may also include extraction of backups, data restoration, and conversion of backups into new forms, such as images or PDFs. Other providers provide automated backup procedures, such as those that send a verification email to an individual administrator each time a backup is attempted.
How Remote Monitoring Can Help Your Business
Remote Monitoring: Certain companies may require their IT service providers to offer remote monitoring capabilities. This feature enables the IT service provider to monitor your computer systems for trouble indications. It can notify IT managers, IT administrators, or a third party (such as a phone monitoring service) of problems before they become problematic. Generally, remote monitoring requires a hosted PBX service from your chosen managed support provider.
It should be noted that IT support does not have to involve large amounts of money. With a small investment, you can enjoy many advantages. The services provided by IT service providers can help you improve your business performance, reduce costs, and reduce maintenance and operating expenses. By selecting an IT managed support provider, large organizations can ensure that their technology investments are properly maintained.